Privacy Policy

Effective date: 6 August 2026

Get Ready to Renovate ("we", "us" or "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information through getreadytorenovate.com.au.

1. Personal information we collect

We may collect personal information that you provide through our website's contact form or when communicating with us. This may include:

  • Your name
  • Email address
  • Telephone number
  • Information about your renovation project
  • Any other information included in your enquiry

Please do not provide sensitive personal information through the contact form unless it is necessary for your enquiry.

We do not process payments through this website.

2. Website and analytics information

We use Google Analytics to understand how visitors use our website and to improve its content and performance. Google Analytics may collect information such as:

  • Your device and browser type
  • General geographic location
  • Pages visited and time spent on the website
  • The website or source that referred you to us
  • Interactions with website features

Google Analytics uses cookies and similar technologies. Google states that, in Google Analytics 4, IP addresses are used to determine general location information and are discarded before the data is logged.

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functions. You can also use Google's Analytics opt-out tools where available.

3. How we collect personal information

We generally collect personal information directly from you when you:

  • Submit our contact form
  • Email, telephone or otherwise communicate with us
  • Use or browse our website

Where practical, you may contact us without identifying yourself. However, we may need certain information to respond to your enquiry or provide the assistance you request.

4. How we use personal information

We may use personal information to:

  • Respond to questions and renovation enquiries
  • Communicate with you about our services
  • Provide or improve our services and website
  • Maintain business and communication records
  • Protect our website and business from misuse
  • Meet legal and regulatory obligations

We will not use personal information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.

5. Disclosure of personal information

We may disclose personal information to service providers that assist us with website hosting, analytics, information technology, communications, professional advice or business administration.

We do not sell or rent personal information.

We may also disclose information where required or authorised by law, or where reasonably necessary to protect our rights, users or the public.

6. Overseas processing

We aim to store the personal information submitted directly to us in Australia.

However, some third-party providers, including Google Analytics, operate global infrastructure. Analytics or technical information may therefore be processed, stored or accessed in countries outside Australia. The particular countries may vary depending on the provider's systems and operations.

Where required, we take reasonable steps to ensure overseas disclosures are handled consistently with applicable Australian privacy requirements.

7. Storage and security

We take reasonable technical and organisational steps to protect personal information against loss, misuse, interference, unauthorised access, modification and disclosure.

No internet transmission or electronic storage system is completely secure. You should avoid sending confidential or sensitive information through the website unless necessary.

We retain personal information only for as long as reasonably needed for the purposes for which it was collected, our legitimate business requirements and applicable legal obligations. When it is no longer required, we take reasonable steps to delete it or remove identifying details.

8. Access and correction

You may ask to access personal information we hold about you or request that inaccurate, incomplete or outdated information be corrected.

To make a request, contact us using the email address below. We may need to verify your identity before completing the request. In some circumstances permitted by law, we may refuse access or correction and will explain the reason where required.

9. Privacy enquiries and complaints

If you have a question or complaint about how we handle personal information, please contact:

Get Ready to Renovate
Email: [email protected]

Please include enough information for us to understand and investigate your concern. We will respond within a reasonable period.

If you are not satisfied with our response and the Australian Privacy Act applies, you may contact the Office of the Australian Information Commissioner.

10. Third-party links

Our website may contain links to websites operated by other organisations. We are not responsible for their privacy practices or content. We recommend reviewing the privacy policy of any external website you visit.

11. Changes to this policy

We may update this Privacy Policy when our practices, services or legal obligations change. The current version will be published on this website with its effective date.